Frequently Asked Questions
Signing up is easy, just follow these three simple steps. (Must be 19+ to join)
- Create your profile by entering your name, email address, and password.
- Enter your shipping address.
- Upload a clear and legible image of your government-issued photo ID. We accept the following: Driver’s License, Citizenship Card or Passport. We only need to see your Name, and Date of Birth Fields; we appreciate seeing a current address, any alternate information can be covered.
Note: After registration, your membership will be on hold pending verification. Please allow up to 24-hours for ID verification. Once your registration information has been verified, your picture ID files will be permanently deleted from our system.
Yes, the ordering process is safe.
The packaging is discreet and smell-proof; all packages come in a box, are vacuum sealed, and then placed into a bubble mailer. There will be no way for your nosiest neighbour, concierge, or family member to know what’s in the package.
Mail order marijuana has been around for 30 years, and there are very few incidences of package “seizures” worth reporting. Canada Post and the RCMP do not work together in any way and they have no way of enforcing that packages indeed do not contain Cannabis.
To quote from a CBC news article: “And it can be difficult for police to seize illegal drugs in the mail system. The Canadian Association of Police Chiefs says the Canada Post Corporation Act prevents them from obtaining warrants to seize mail, except in rare cases where there’s a national security risk.”
Link to the full CBC article, please click here.
Due to the changing landscape of Cannabis in Canada, there are many packages of Cannabis sent daily that are perfectly legal. Did you know that it’s legal for one medical cannabis patient to send cannabis to another? The police services have very little motivation into looking into anything Natural Health Products related when there are so many serious and violent offences being committed.
Here’s a step-by-step guide to placing your order online with SacredMeds.
- Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”
- At the “View Cart” page, you can edit your order, apply coupon codes, and apply your Sacred Points.
- After “Checkout”, the order details including the Order number and Interac e-Transfer payment instructions will be emailed to you.
No, it’s best to create a new order.
Order’s that are still Pending Payment can be cancelled in the My Account – Orders area.
Orders can be cancelled at any time before payment has been received.
Orders can be cancelled in the My Account – Orders area if you’re logged in, or you can send us a message and we’ll cancel it for you.
Orders can’t be cancelled after payment has been received.
Yes, there is typically a minimum order amount of $70. During the Canada Post strike the minimum order amount has been increased to $99, plus shipping fee.
We have a minimum order amount because we provide account credit that can be applied from the first order on, and we significantly subsidize the shipping expenses.
Sacred Rewards Points
Sacred Rewards can be used as store credit for our loyalty program.
Sacred Rewards can be redeemed at any time to reduce your order total and they never expire!
Sacred Rewards Points are meant to be applied on the Cart Page.
- 40 Sacred Rewards Points is worth $1 of store credit.
- Earn 2% Store credit on amount spent.
- Earn 80 Sacred Rewards ($2.00) for every approved product review.
- Earn 1000 Sacred Rewards ($25) upon initial registration.
- Earn 800 Sacred Rewards ($20) when a friend signs up using your unique referral link located in the ‘My Account’ area.
While in your “Cart” Simply enter the amount of Sacred Rewards that you would like to redeem under “Sacred Rewards to enter” and then click “Apply Sacred Rewards”.
Once you have clicked “Apply Sacred Rewards” you will see a message that tells you how many sacred Rewards you have redeemed along with your current remaining balance.
The discount has now been applied to your order and you are ready to Checkout!
Payment
Please follow the payment instructions provided on the Post-Checkout Page or in the Pending Payment Email sent at the time of ordering.
Do not add any information that’s not specifically mentioned in the instructions provided, such as Sacred, Meds, Weed, Shrooms, or anything else product related. We’re not able to accept these transfers, and will ask that you edit and resend at your expense.
Please allow up to 24 hours for your payment to be accepted. Transfers are typically accepted within 2 hours during normal business hours (PST). We will send an email notification when the payment has been accepted and again after the order has been processed.
We will send an email if we receive an email transfer that can not be accepted.
Once payment has been accepted, the order’s status will move to ‘Processing,’ and we will send an email stating that we have accepted your payment.
Processing status means that we will process your order and will ship it ASAP; most orders are typically processed within one business day.
Once your order has shipped, we will send a Completed order email that includes a tracking code.
We do not process orders during Weekends or Statutory holidays. Canada Post does not ship packages during those days, and we would rather not have packages sitting at a processing facility.
We only process orders once we have received payment for them; the faster payment is received, the faster you’ll receive your order.
Orders that have been placed and not paid for will be valid for 72 hours; after 72 hours, your order may be cancelled without notice.
We do not accept returns or provide refunds if the product ordered is mistakenly ordered and paid for.
We may accept a return if the product has a quality issue and is mostly unused.
We do not provide refunds for product issues but may provide an account credit in certain circumstances.
Please message us if you have an issue with any of the product received and we’ll do our best to remedy the situation.
Shipping
We ship anywhere in Canada that has a valid Canada Post address.
Unfortunately, we do not ship packages internationally.
We typically ship all packages with Canada Post XpressPost. During the strike we are using alternate couriers such as UPS and Purolator.
**Temporary shipping cost update during Canada Post strike. Shipping is Free for all orders $199+.
The shipping cost is $25 for all orders under $199.
Our industry-leading shipping methods ensure your security and privacy. All packages come in a box, are vacuum sealed, and then placed into a bubble mailer. You can feel comfortable shipping our packages to your home, office, hotel, or work. Your package will not look peculiar, and there will be zero smell to raise anyone’s suspicion.
Vacuum sealed smell proof bags are used for any raw Cannabis or Psilocybin Magic Mushrooms. Any glass products are wrapped in bubble wrap. The products are securely put into a protective box, which is included with every order. The box is then Vacuum sealed before being put into a standard Canada Post XpressPost envelope.
Packages very rarely go missing in transit but if by chance something happens en route then we will send a replacement package or credit your account. We have a 100% end-user delivery rate; if you pay for a package, you will receive it.
We can not guarantee delivery to Dry communities in the North, if a package is seized we will not ship a replacement.
We will send a completed order email when your order has been processed; this email will contain a tracking code.
The most accurate and up to date status of your order, including tracking code, can be found in the My Account Area. If you have questions about your order status or package location, then we recommend that you look here before contacting us.
Canada Post has stopped guaranteeing delivery dates. Many packages are experiencing minor delays in shipping. Please try to be patient before messaging us in regards to delayed deliveries.
If the package hasn’t been scanned in a few business days, please message us, and we’ll file a trace with Canada Post. If Canada Post can’t locate your package, we will send you a replacement free of charge.
Packages very rarely go missing in transit, sometimes they miss a scan or end up in an incorrect location, usually in these cases the best thing to do is to give it some time as the packages usually end up finding their way to their planned destination. If by chance something does happen en route and we can confirm that delivery is unlikely then we will send a replacement package or credit your account. We have a 100% end-user delivery rate; if you pay for a package, you will receive it.
We can not guarantee delivery to Dry communities in the North, if a package is seized due to this reason, we will not ship a replacement.
If your Canada Post shipping status shows “Successfully Delivered” and you did not receive your package, please contact us, and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation, which can take five business days to complete. If the search results prove that the items were lost, we will send you a one-time replacement free of charge. If the Canada Post trace results in a continued finding of “Successfully Delivered,” then we will not be able to replace your order.
We will not replace any orders that have been stolen due to being left in an unsafe location, especially if the client requested the location, i.e. ‘if no one home, please leave on the porch’.
Recommended early actions:
- Please make sure that the shipping address you provided is correct by logging into your profile.
- If you have a community mailbox, make sure you specify the mailbox number.
- Check with your neighbours to see if they accidentally retrieved your package.
